ROLE OF STRATEGIC MARKETING IN CREATING ORGANISATIONAL VALUE

Authors

  • Artyom Arustamyan
  • Saud Al Taj
  • Ashraf Nasir

Keywords:

Products & services, strategies, activities

Abstract

Strategic marketing introduces to the activities undertaken by an organisation to advertise their products and services in marketplace. Strategic marketing is important part for an enterprise in development of its values. For this dissertation M&S is chosen British multinational retail organisation. Along with this, there are some objectives for preparing dissertation on topic of strategic marketing and its importance in creation of organisational value. These objectives mainly related with role of strategic marketing in creating value for Marks and Spencer, different strategic marketing approaches that are used by Marks and Spencer and barriers that can be found by Marks and Spencer while developing the strategic marketing strategies. In order to achieve these objectives different steps have been used by researcher such as development of aims and objectives, literature review, research methodology, data analysis and interpretation, conclusion and recommendation. Along with this, section of literature review has been done with the help of author's point of view. Research methodology is another section which have been completed with the assist of different methods including research philosophy, research approach, data collection methods, data analyse methods etc. All these are useful methods which will support an investigator by giving actual data about the study. Data analysis have been done with the use of thematic analyse. Finally, conclusion and recommendation chapter have been done for achieving aims and objectives of research in systematic manner.   

References

Agrawal, A. K. and Rahman, Z., 2015. Roles and resource contributions of customers in value co-creation. International Strategic Management Review. 3(1-2). pp.144-160.

Andriof, J. and Waddock, S., 2017. Unfolding stakeholder engagement. In Unfolding stakeholder thinking (pp. 19-42). Routledge.

Armstrong, G. M. and et. al., 2018. Marketing: an introduction. Pearson UK.

Azar, G. and Ciabuschi, F., 2017. Organizational innovation, technological innovation, and export performance: The effects of innovation radicalness and extensiveness. International Business Review. 26(2). pp.324-336.

Cacciolatti, L. and Lee, S. H., 2016. Revisiting the relationship between marketing capabilities and firm performance: The moderating role of market orientation, marketing strategy and organisational power. Journal of Business Research. 69(12). pp.5597-5610.

Carayannis, E. G., Sindakis, S. and Walter, C., 2015. Business model innovation as lever of organizational sustainability. The Journal of Technology Transfer. 40(1). pp.85-104.

Chahal, H. and Bakshi, P., 2015. Examining intellectual capital and competitive advantage relationship: Role of innovation and organizational learning. International Journal of Bank Marketing. 33(3). pp.376-399.

Chen, D. Q., Preston, D. S. and Swink, M., 2015. How the use of big data analytics affects value creation in supply chain management. Journal of Management Information Systems. 32(4). pp.4-39.

Donate, M. J. and de Pablo, J. D. S., 2015. The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research. 68(2). pp.360-370.

Felix, R., Rauschnabel, P. A. and Hinsch, C., 2017. Elements of strategic social media marketing: A holistic framework. Journal of Business Research, 70, pp.118-126.

Fraj, E., Matute, J. and Melero, I., 2015. Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success. Tourism Management. 46. pp.30-42.

Galpin, T., Whitttington, J. L. and Bell, G., 2015. Is your sustainability strategy sustainable? Creating a culture of sustainability. Corporate Governance. 15(1). pp.1-17.

Grant, R. M., 2016. Contemporary strategy analysis: Text and cases edition. John Wiley & Sons.

Harri Terho, Andreas Eggert, Alexander Haas and Wolfgang Ulaga., 2015. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management. 45. pp.12-21.

Hollebeek, L. D., Conduit, J. and Brodie, R. J., 2016. Strategic drivers, anticipated and unanticipated outcomes of customer engagement.

Junni, P., Sarala, R., Tarba, S. and Weber, Y., 2015. The role of strategic agility in acquisitions. British Journal of Management. 26(4). pp.596-616.

Karimi, J. and Walter, Z., 2015. The role of dynamic capabilities in responding to digital disruption: A factor-based study of the newspaper industry. Journal of Management Information Systems. 32(1). pp.39-81.

Karjaluoto, H., Ulkuniemi, P. and Mustonen, N., 2015. The role of digital channels in industrial marketing communications. Journal of Business & Industrial Marketing.

Kirchoff, J. F., Tate, W. L. and Mollenkopf, D. A., 2016. The impact of strategic organizational orientations on green supply chain management and firm performance. International Journal of Physical Distribution & Logistics Management. 46(3). pp.269-292.

Kohtamäki, M. and Partanen, J., 2016. Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions. Journal of Business Research. 69(7). pp.2498-2506.

Lee, S. M. and Olson, D. L., 2016. Converge omics: strategic innovation in the convergence era. Routledge.

Lengnick-Hall, C. A. and Beck, T. E., 2016. Resilience capacity and strategic agility: Prerequisites for thriving in a dynamic environment. In Resilience Engineering Perspectives, Volume 2 (pp. 61-92). CRC Press.

Lewis, L., 2019. Organizational change: Creating change through strategic communication. John Wiley & Sons.

Lovelock, C. and Patterson, P., 2015. Services marketing. Pearson Australia.

Martín-de Castro, G., 2015. Knowledge management and innovation in knowledge-based and high-tech industrial markets: The role of openness and absorptive capacity. Industrial Marketing Management. 47. pp.143-146.

Moutinho, L. and Vargas-Sanchez, A. eds., 2018. Strategic Management in Tourism, CABI Tourism Texts. Cabi.

Murphy, M., Arenas, D. and Batista, J.M., 2015. Value creation in cross-sector collaborations: The roles of experience and alignment. Journal of Business Ethics. 130(1). pp.145-162.

Nonaka, I. and Toyama, R., 2015. The knowledge-creating theory revisited: knowledge creation as a synthesizing process. In The essentials of knowledge management (pp. 95-110). Palgrave Macmillan, London.

North, K. and Kumta, G., 2018. Knowledge management: Value creation through organizational learning. Springer.

Ocasio, W. and Radoynovska, N., 2016. Strategy and commitments to institutional logics: Organizational heterogeneity in business models and governance. Strategic Organization.14(4). pp.287-309.

Opresnik, D. and Taisch, M., 2015. The value of big data in servitization. International Journal of Production Economics. 165. pp.174-184.

Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and using information systems, binder ready version: a strategic approach. John Wiley & Sons.

Pedersen, E. R. G., Gwozdz, W. and Hvass, K. K., 2018. Exploring the relationship between business model innovation, corporate sustainability, and organisational values within the fashion industry. Journal of Business Ethics. 149(2). pp.267-284.

Philip Kotler, Suzan Burton, Kenneth Deans, Linden Brown and Gary Armstrong., 2015. Marketing. Pearson Higher Education AU.

Piercy, N. F., 2016. Market-led strategic change: Transforming the process of going to market. Routledge.

Reynolds, P. and Yetton, P., 2015. Aligning business and IT strategies in multi-business organizations. Journal of Information Technology. 30(2). pp.101-118.

Sparrow, P. R. and Makram, H., 2015. What is the value of talent management? Building value-driven processes within a talent management architecture. Human resource management review. 25(3). pp.249-263.

Thompson, A., Strickland, A. J. and Gamble, J., 2015. Crafting and executing strategy: Concepts and readings. McGraw-Hill Education.

Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and organizational change. John Wiley & Sons.

Vecchiato, R., 2015. Creating value through foresight: First mover advantages and strategic agility. Technological Forecasting and Social Change. 101. pp.25-36.

Wilden, R. and Gudergan, S. P., 2015. The impact of dynamic capabilities on operational marketing and technological capabilities: investigating the role of environmental turbulence. Journal of the Academy of Marketing Science. 43(2). pp.181-199.

Wu, S. P. J., Straub, D. W. and Liang, T. P., 2015. How information technology governance mechanisms and strategic alignment influence organizational performance: Insights from a matched survey of business and IT managers. Mis Quarterly. 39(2). pp.497-518.

Online

BARONE. A. 2019. Marketing Strategy. [Online]. Available through:<https://www.investopedia.com/terms/m/marketing-strategy.asp>.

Anastasia. 2015. The Strategic Marketing Process. [Online]. Available through:<https://www.cleverism.com/strategic-marketing-process-complete-guide/>.

Press. M. 2019. Types of Marketing Strategies and Definition. 2019. [Online]. Available through:<https://www.splashcopywriters.com/blog/types-of-marketing>.

Davies. S. 2011. What is Strategic Marketing in the Digital Age?. [Online]. Available through:<https://blog.daviesbdm.com/what-is-strategic-marketing>.

Bhasin. H. 2011. Marketing mix of Marks and Spencer. [Online]. Available through:<https://www.marketing91.com/marketing-mix-of-marks-and-spencer/>.

Swaim. R. 2011. Growth Strategies and Marketing Insights from the Works of Peter Drucker. [Online]. Available through:<https://www.wiley.com/en-us/The+Strategic+Drucker%3A+Growth+Strategies+and+Marketing+Insights+from+the+Works+of+Peter+Drucker-p-9781118179246>.

Bhasin. H. 2011. Marketing mix of Marks and Spencer. [Online]. Available through:<https://www.marketing91.com/marketing-mix-of-marks-and-spencer/>.

Faull. J. 2019. M&S boss: shift to product marketing ‘the right decision’ but wider business must catch up. [Online]. Available through:<https://www.thedrum.com/news/2019/01/10/ms-boss-shift-product-marketing-the-right-decision-wider-business-must-catch-up>.

Anastasia. 2015. The Strategic Marketing Process. [Online]. Available through:<https://www.cleverism.com/strategic-marketing-process-complete-guide/>.

Gaille. B. 2016. Pros and Cons of Relationship Marketing. [Online]. Available through:<https://brandongaille.com/14-pros-and-cons-of-relationship-marketing/>.

Kokemuller. N. 2018. Pros & Cons of Word of Mouth Marketing. [Online]. Available through:<https://yourbusiness.azcentral.com/pros-cons-word-mouth-marketing-1417.html>.

Saulnier. R. 2019. Advantages and Disadvantages of Internet Marketing. [Online]. Available through:<http://rebeccasaulnier.com/advantages-disadvantages-internet-ma

rketing/>.

Downloads

Published

2021-03-18

How to Cite

Arustamyan, A. ., Al Taj, S., & Nasir, A. (2021). ROLE OF STRATEGIC MARKETING IN CREATING ORGANISATIONAL VALUE. Journal of Education And Humanities Research (JEHR), University of Balochistan, Quetta, 10(2), 42–66. Retrieved from http://journal.uob.edu.pk/journal/index.php/jehr/article/view/121